Returns
NO ORDERS CAN BE CANCELED AFTER 24 HOURS
To begin a return purchased on shopmilanthelabel.com create an account.
You have 5 days from the date of delivery to return your items.
Returns are refunded via store credit in the form of a Milan The Label gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal above. Pre-paid labels are $4.99 and will be deducted from store credit amount.
Items must be unused and in their original condition with all tags attached. Products with a protective adhesive strip (i.e. Bodysuits and Swim) must be returned with the protective adhesive strip still attached. Returns with the strip removed will not be accepted.
Items marked as Final Sale or on sale at 50% off or over are not eligible for returns or exchanges.
Shipping fees are non-refundable and will not be included in your refund.
Shipping
Here are our following shipping options available in the U.S.
- Standard Ground Shipping - 3 to 7 Business Days via USPS Ground Shipping
- Express Shipping - 1 Business Day via USPS Express orders placed before Noon PST ships same day
- Free Shipping - on all orders over $150 in the U.S.
Please allow 2-4 business days for processing on all orders.
Please also note: We are not to be held responsible under any circumstance for lost or stolen packages after fulfillment. If your package is lost or stolen during transit or after delivery— we advise you to file an insurance claim online at USPS.COM and run a thorough search around your delivery address and check with any neighbors in case the carrier delivered it to the wrong address or entered your package into your delivery system incorrectly.
Most apartment buildings often run into issues with carriers not scanning in packages in order for you to receive a notification and get access to your package room. In case of this incident, always report it to your leasing office and ask for access in return to search for your package.